I am new to Fresh Chat. Evaluating the product in a trial period. I have one of our company e-mail addressed integrated into Fresh Chat -- forwarder setup per instructions. However, I notice when receiving those messages in Fresh Chat that the FROM e-mail address that is coming into Fresh Chat is our e-mail address and not the e-mail address of the actual sender. I see same behavior when someone submits a request on our website with our Gravity Form.
Is it possible to configure Fresh Chat so e-mail messages can be responded to directly inside Fresh Chat without having to copy and paste the original sender’s e-mail address into Fresh Chat?
Best answer by srikanthkarunakaran
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