Hi.

I’d suggest to submit a support case instead.

You could submit it to either, FreshDesk support or FreshChat support.

Regards,

Heyy ​@srikanthkarunakaran Any intel around this that you can share?

Hi ​@moleculemat :

This is possible, you nee to open Freshchat account > Select Freddy Bot and Ai agent option > Select Freddy AI agent > Click FAQ > Enable the FAQ > It will train based on all the articles you have uploaded.

I ran into a similar situation before. One thing that really helped was using eesel to better connect and train the bot with my full knowledge base content, not just FAQs. It made the natural language responses much more accurate and complete.

Following what Srikanth shared, enabling the FAQ section under Freddy AI is the key first step, but if you want deeper, more flexible coverage, extra tools like eesel can make a big difference.

Hope that helps!