How do I…?

Hi, Hope you are well. I have a error in my FC, I have 3 lenguages in my config. When I start any conversation in any lenguage (of my website) the chat show the topic in spanish and other topic in the website lenguage.Example: I start the conversation when my web is in english: That was oppened in a fresh session, and in incognit is the same. When I open the chat in spanish lenguage only sed the first mensaje in spanish. The problem is only in english lenguage.  Thanks for all. 

Afternoon, Nearly five months ago I got help from the community to modify one of the chat bubbles. In the process of building that I lost an important bit of the system - the clients name entry before the chat starts.*Please note that we have the the chat bubble set to turn off outside business hours. 8 - 6 EST.This is our standard and live site with chat: https://manitoulintransport.com/This is the development site we created the site on: https://manitoulintdev.wpengine.com/Depending upon the time you are looking we have changed the icon and it bounces - although that may have to go -but I can’t get it to ask for the Clients name upon first chat.If someone could give me an idea what I broke, it would be hugely appreicated. Please let me know if this is the approprate place to ask this question. Thank you!

How to get contact from Freshdesk to Freshchat? Every customer who chat in widget is always undefined

Really? Is not possible to have badges on iOS chat app? As all apps

Why isn’t there an integration between Freshchat and Shopify? same quality as with freshdesk!!!!

Currently the FreshChat in Slack says: This app is not approved by Slack. Learn more.Are there plans to fix this and get it reapproved? There is a newer version of FreshDesk already. Is FreshChat coming? 

Hi everyone, anyone knows an add-on or app that can let us to integrate more than one Facebook profile? Thanks! :)

Hi everyone: Good to be here, as the title, I try not to display widget after initializing with the following setting:window.fcWidgetMessengerConfig = {          config: {            headerProperty: {                hideChatButton: true,            },          },  }; It works fine, but later when I try to show the widget with ‘window.fcWidget.show()’, nothing happens,Is it possible to achieve this behavior?Thanks in advance. 

Hello, I am having issues with the Whatsapp Business Integration. I succesfully integrated a Whatsapp Business number with Freshsales. Messages arrive in the Freshsales Chat section but Freshsales does not provide the second “tick” / checkmark to the sender. Therefore to the sender it looks like the messages was only sent but never delivered. From a customer perspective this is bad. I am trying to find some kind of work-around. I tried having Whatsapp Business on the phone as well so I could just click through the messages there quickly so the sender receives the second tick. However it seems I cannot install the number that is used in Freshsales at the same time on the phone.Any advise on how I could handle this?

Hello, I already have WhatsApp business if I buy estate plan of freshchat  it’s free? 

Hi,Our code was working until just this week and now we get 401 errors. We havent made any changes that should cause this so Im curious if it could be the latest Freshchat update or the FDK update. Also curious if anyone knows how to fix it.This is the function I’ve narrowed down is having an issue. It will iterate through once hit the if statement call itself again and then fail on the 2nd .get request.This is the log, I’ve just hid some of the private information.If anyone could help I’d be very grateful.

My support is 100% on WhatsApp, but I saw that it can take “weeks” to add a WhatsApp number into the system.Does anybody knows how long does it can take to add a number from Brazil? Thanks

Hi,We have the ‘direction’ set to ‘ltr’ so the chat widget displays in bottom left. The iframe is set to width 100%. However, the iframe blocks clicks to any content under it which causes issues. How do we resolve this please?

Hello - I would like to be able to do the following:When a conversation is assigned to a specific group in Freshchat. It should trigger a message to be sent to a Space in Google Chat with a link to that conversation from Freshchat.Would appreciate hearing how this might be possible.  Thanks!Justin

If we populate the Fresh Messaging FAQs can these articles be made available as a searchable webpage in my site (separate to chat icon -- which people may prefer not to explore until they have a specific desire for chat)?Additionally, this would also allow us to reference these articles in emails.

Is there a way to customize FreshChat icons on the website when the chat is online/offline? This gives a clear visual cue to the customers on Chat available or not.

Anyone else notice that the contextual discussion function, where you can type in a Task’s comment “@Robert “ to have the comment directed to other folks in your firm, is intentionally broken?  Per support below, you now have to deploy Slack to your organization in order to do this going forward.  The native functionality has been replaced….  Ugh.  My school will not be implementing Slack this decade, so now what? If you are missing this functionality as well, please raise it with support.  8/18/21 Original support ticket statement: The discussion function in a Project's task is down, and has been down for at least a week. Let me know when this will be fixed.Here’s a link to a short screen video showing what is broken. - via Citrix Sharefile folder.https://pasadena.sharefile.com/d-s71a98974252b437fbb89e3a2fc744f668/21/21  Initial response from Support: “Hi Dupre, ​​Thank you for contacting Freshservice Support! Hope you are doing good! ​​This looks like an issue at our end.  We are che

can we integrate freshdesk messaging in ionic project.?if yes then please recommend steps?

My situation is this: I am a developer attempting Freshchat API integration with our web application.I cannot use the default Freshchat widget as the iframe it creates doesn't play well with our url router.Starting the conversation seems like it would be easy enough:  Secret keys are stored on server (not public) Wrap Freshchat API calls on the server side Client asks for a new conversation (make or lookup userId) Client starts new conversation Agent on Freshchat receives the message   The WrinkleMy agent can reply in Freshchat to the message, but how can I send that data back to my client?My Stack will not allow me to send my client an unprompted message—we work on RESTful API calls. I cannot register webhooks because there would not be a feasible way to ensure any data goes to the correct server my client is connected to, nor a reliable way to update my client from the server with that data.My QuestionAre there any P2P examples where my client can interface Freshchat with the

https://support.freshchat.com/support/solutions/articles/233349-setting-up-a-pre-chat-form-on-freshchat I don't want to keep both email and phone number as required. I want to keep either or validation here.Please help us to get solved

Good Afternoon, Maybe I am missing something but does Freshchat support MMS or SMS messaging?  If it does not what are you using to do so? Thanks 

Do you have plans to support the solutions of Freshservice? This would be  a hugh benefit for Freschchat!

With the Freshchat - WhatsApp integration, what you can do is divert your leads to their WhatsApp directly instead of a landing page. Your customers can chat with you via their WhatsApp and you can chat back through Freshchat, simultaneously creating a lead in your favorite CRM using our Marketplace.

With Freshchat, take support and engagement right to your customer's fingertips.Did you know that over 68% of the world's smartphone users prefer "messaging" as the mode to communicate with businesses?The course of messaging has changed the way business communicate with customers and vice versa. Most successful businesses use everyday messengers to reach out to customers to leverage familiarity and adoption. Imagine if a customer can pick their phone and send a message on Whatsapp or Apple Business chat regarding a query (just like they would message their friends and family). It's personal, instant and most importantly convenient. And don't worry, as a business you don't need multiple accounts on these messengers to manage your conversations. Manage all these conversations through a single inbox using Freshchat.Freshchat has native integrations with messaging channels like Whatsapp, Apple Business Chat, Line, Facebook messenger and so on. We have other exciting messaging channels bein

Sending the right messages to customers can be a herculean task. The message you send determines future relations with your customers. What’s even more difficult is sending a message to a customer without knowing any information about them. It’s like roller skating without any protective gear on.With Freshchat, you can send the perfect message with contextual information.So, how does Freshchat help with that? Freshchat's right pane, also called as the context pane or user intel gives you all the information you need before you draft your awesome message and hit the send button.Here are some details you can see:Details such as their name, email ID, phone number, etc.,Purchase history, no. of items in their cart, membership IDFollow how your customers have navigated through the website to have better conversations with them.App integrations such as payment apps would display the customer’s payment history.This information is definitely wealth.Don't just stop here, connect Freshchat with