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Hello,

I am developing an app for the ticket_sidebar.  Are we able to control the vertical height of the app's panel? 

By default my app opens to a fairly small area.  This forces the user to do a lot of scrolling.

I tried using client.instance.resize({height:"500px"});, but it didn’t work

Is resizing the ticket_sidebar app in freshchat is possible or not, if yes then how do we proceed with it?

Thanks,

Hi @Vimala B K ,

Yeah, it is possible to increase sidebar height. You can achieve this by using instance method. Here is a sample app that uses the same.

The method is used as follows

try {
    client.instance.resize({ height: "400px" });
  } catch (error) {
    console.error(error);
  }

Freshchat supports instance methods. However, Freshchat supports only 4 placeholders namely conversation_message_editor, conversation_user_info, conversation_background and messenger_home.

Furthermore, we encourage you to join our developer community for getting quicker resolution to the development related queries.

 

Regards,

Thakur

In Freshchat, the ticket_sidebar panel height can’t be directly resized by your app code it’s controlled by Freshchat’s framework for consistency across all apps. Unlike something like DixMax APK, where developers can optimize layouts freely for different screens, Freshchat sidebar height is fixed.

In Freshchat, resizing the ticket_sidebar isn’t possible, so client.instance.resize() won’t work. Instead, structure content smartly. Just like DixMax organizes movies by categories for smooth viewing, you can use tabs or modals in Freshchat for better usability.

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