Hi @Nenni :

Can you please post the samey query in our Freshdesk forum : https://community.freshworks.com/using-freshdesk-11320 and our Freshdesk team can help you out?

Thanks.

Hey @srikanthkarunakaran - I’ll move it to the Freshdesk forum! Tagging @mahendarsingh to chime in!

Hi @Nenni 

Greetings from Freshworks Community. :)

Agents can make use of the default ticket list view ‘Tickets I raised’ to view the tickets where the agents are asssociated as the requester. Article to get detailed insights on the default ticket view: https://support.freshdesk.com/en/support/solutions/articles/37559-understand-the-ticket-list-view. 

Let us know if you have any further questions. 

Cheers,

Thank you for this, but they are still unable to see their tickets as an Agent unless they are in the Agent Group the ticket is assigned to.