Hello @Janec,

Thank you for reaching out to Freshdworks Community. I hope you are doing well:)

Regarding the issue with the attachment download, could you please confirm if your end users are having issues downloading the attachments that are sent from Freshdesk?
Also, can you please confirm if this is happening for all the attachments? 

If yes, please check if it's toggled ON the below option under Security settings (Admin → Account → Security)

If yes, only the logged-in users could access the attachments. And all the secured attachment links are sent in the email notifications instead of the actual files. Hope this clarifies.

If that's not what you are referring to, it would be helpful if you could DM us the screenshot of the error along with a few screenshots of the email/tickets so I can have this further checked.

Looking forward to hearing from you:)