I’m looking to print a simple (PDF) report for all Open/Unresolved Tickets by agent that would include 2 to 3 line summary of Agent, Requestor, Date Created, subject and priority.
This would be extremely helpful in glancing tickets for morning stand up meetings.
I tried doing this with a CVS export, but it didn’t seem to allow me to set a date range that included all tickets.
+11
Hi.
Yes, definitely.
But it depends on the plan you have.
In Analytics you can create your own sort of reports.
You can easily create a report for Ticket totals, for instance, and properly setup the underlying data as per your needs.
This should work for you:
Then, you could even create an Schedule for automatic reporting via Email of the CSV of tabular data:
Hope this helps.
Regards,
+6
Hi
Good day to you!
Yes, that’s possible. As
https://support.freshdesk.com/en/support/solutions/articles/50000000033-exporting-your-data-in-analytics
I hope this helps!
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