I’m looking to print a simple (PDF) report for all Open/Unresolved Tickets by agent that would include 2 to 3 line summary of Agent, Requestor, Date Created, subject and priority.
This would be extremely helpful in glancing tickets for morning stand up meetings.
I tried doing this with a CVS export, but it didn’t seem to allow me to set a date range that included all tickets.
Hi.
Yes, definitely.
But it depends on the plan you have.
In Analytics you can create your own sort of reports.
You can easily create a report for Ticket totals, for instance, and properly setup the underlying data as per your needs.
This should work for you:
Then, you could even create an Schedule for automatic reporting via Email of the CSV of tabular data:
Hope this helps.
Regards,
Hi
Good day to you!
Yes, that’s possible. As
https://support.freshdesk.com/en/support/solutions/articles/50000000033-exporting-your-data-in-analytics
I hope this helps!
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