I have an incident to which I’d like to add an Excel file in private notes. When I attach the file, the “add private note” button is suddenly greyed out. Seems like a bug?
Best answer by Keer
View originalI have an incident to which I’d like to add an Excel file in private notes. When I attach the file, the “add private note” button is suddenly greyed out. Seems like a bug?
Best answer by Keer
View originalHi
We can confirm from our end that there are no ongoing issues with adding Excel files in the private note. I tested this from my end and it looks like it works fine.
In your case, it could be because of the file size. The limit is 20 MB for Blossom and above accounts. For Sprout and trial accounts, the threshold is 15 MB.
Can you try adding a smaller file to see if that works? If you need further help, please mail the details to support@freshdesk.com and we’d be glad to help you further.
This article provides clear idea in support of the new viewers of the post,
I am also facing this type of problem while I attached the image file into a private note. My image file extension is in .png and its size not more than 3 MBs. What kind of problem is this?
Hi
Thank you!
Hi
Thank you!
Thank you for this it's really helpful.
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