Hi.

I guess you have the appropriate permissions to do that.

Have you also tried to forgot her first? Or to Delete her but from the Neo Admin Center?

As there is an erro, there may be an issue in your instance. I’d suggest to submit a support case.

Regards,

I am using the free version 

There should not be an error at all. You can’t submit a support case then, but you could still use Neo Admin Center and try that. Have you tried and checked the other suggestions?

Greetings @jtilocca. Thanks for contacting Freshworks community. I understand that you may be experiencing difficulties with deleting an agent. In order to provide a solution, we will need to review the logs to determine the cause of the issue. If you have not already done so, could you please check your direct messages for instructions on how to initiate a support ticket? From there, we can proceed with resolving the issue.

Thank you. 

@Sujitha Dhanaseelan i have the same issue could you be of assistance?

Greetings @Amplr. Certainly, we would be delighted to assist you. Please check your DM to create a support ticket and to assist you further. 

Thank you.
Sujitha.