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I made a mistake when I set up the Freshdesk account. Now all my personal emails are being created as new tickets.  How do I either change the email address to get mine out, or delete the entire account so I can start over? 

Hi @fredjclaus,

 

Greetings from Freshworks community. It sounds like the issue might be related to a forwarding rule in your personal email account. If you set up a forwarding rule that directs emails from your personal inbox to Freshdesk using a Freshdesk forwarding address, this could be causing your personal emails to be created as tickets. 

To resolve this, please check your email account settings and remove any forwarding rules that direct emails to Freshdesk. This should stop your personal emails from being converted into tickets. If you have configured your personnel email address under Admin > Emails , please remove it from that list as well 

Please let me know if this helps!

Hi @Fred


Have you checked Admin - Email - to see if you’ve connected your personal mailbox to the system?

If you have, you’ll be able to delete it.

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