Client Script on Servite Item

  • 12 February 2024
  • 1 reply
  • 12 views

Userlevel 2
Badge +6

Is there a way, I can use Client Script, or UI script on a Service item/Service Catalog.

I want to fill in data based on fields, dependent fields, and add custom logic.

 

Thanks!


1 reply

Userlevel 7
Badge +12

Is there a way, I can use Client Script, or UI script on a Service item/Service Catalog.

I want to fill in data based on fields, dependent fields, and add custom logic.

 

Thanks!

You can use the API to create service items and create service request with that service item. 
Can’t update the service item via API. 
 

Create service item
Service Desk API for Developers | Freshservice


Create service request.
Service Desk API for Developers | Freshservice


If you use custom objects for drop down you can update the custom object 
https://api.freshservice.com/v2/#custom-objects

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