Hi @benjaminmahn,

Welcome to the Freshdesk community!

I understand that you are looking to connect two different Freshdesk accounts, this is possible using webhooks; please refer to the following documentation for added insight into this-

https://support.freshdesk.com/en/support/solutions/articles/219430-sharing-tickets-with-other-freshdesk-accounts

By setting your system up in the given manner, you can sync tickets between your Freshdesk instances.

I hope this helps; if you have any further queries, please let me know, and I will be happy to help!