Hi all,
I would like to seek your help. I would like to apply a rule that only major incident manager can close a major incident. The technical owner can resolve it, but not close it.
However, there is a close button on the screen and there is no option to disable it. Not sure if anyone know the solution.
I found this solution posted by someone else, and it works:
Disable closing of tickets | Freshworks Community
I found this solution posted by someone else, and it works:
Disable closing of tickets | Freshworks Community
Has something changed since this was posted? I have created the same rule but the Close button still works and no error message pops up.
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