Hello
We have a lot of Service Requests with custom fields.
How can we filter them when searching for tickets, views or create Analytics reports out of them?
Best answer by Daniel Söderlund
View originalHow can we filter or analyse tickets with custom fields?
Userlevel 5
+9
Userlevel 7
+13
Hello
We have a lot of Service Requests with custom fields.
How can we filter them when searching for tickets, views or create Analytics reports out of them?
In the Analytics you need first filter the service item and then you will get the fields.
Userlevel 5
+9
Oh wow thank you. I have missed this somehow.
Its not perfect, but better than nothing.
Now they need to implement the custom fields also for the Group By function as I now need to add 30 different charts for 30 different Service Items with the same custom action names
Userlevel 7
+13
Oh wow thank you. I have missed this somehow.
Its not perfect, but better than nothing.
Now they need to implement the custom fields also for the Group By function as I now need to add 30 different charts for 30 different Service Items with the same custom action names
ya and I did som tests not all fields can be used in the report. :(
Did this function get removed? I’m trying to do something similar, but even after filtering by the specific service item, I don’t get any option to select the custom fields inside of it. I’ve tried with several of our service requests and always get the same result.
Userlevel 5
+9
No, it still works for me
Thanks for confirming. I’ve placed a ticket with support.
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