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Hoping this is the correct place to post.

Within a Portal, in the Ticket View page - I want to allow the user to resize the comment field when they are replying to a ticket. I have successfully managed to get this to work within ticket submission using the below CSS:

----

  div.fr-wrapper.show-placeholder {
    resize: vertical;
  }
 

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I cannot figure it out for the comment field, when replying to a ticket on the Ticket View page.

Any assistance is greatly appreciated.

Hi @Ellis_PDMS 

Greetings From Freshworks Community.

To increase the size of the customer reply box in Freshdesk, you can add CSS code to the portal's Stylesheet section:-
Go to Admin > Portals > Customize > Edit theme > Stylesheet > CSS section
Add the following code to expand the description field:
div.fr-wrapper.show-placeholder { resize: vertical; }
.fr-element.fr-view { height:300px; }
.fr-wrapper { min-height:300px; } 


You can also adjust the px values to expand the description field further. When you click on add reply it will resize based on the px values.

Sample Screenshot :-

Please feel free to let us know if you still have any issues with the code and we would be happy to assit you with the same.

Thanks :)

Madhu

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