I’d like my btob customers to be able to view time logged by agents. Per ticket and on a overview of the whole project.
On their own ticket and also and others tickets.
thanks
How to allow customers to view logged time on tickets ?
Userlevel 6
+11
Hi.
Not sure if this is what you may be looking for, but what I currently do for my customer is to send them periodic reports on how we are doing, including a details section with time per tickets (mainly for those who have acquired a Per-time Support Service.
Hope this helps.
Regards,
Thanks. I could do that, but the initial idea is to display logged times on the customer ticket view, on the customer portal.
Userlevel 7
+13
I’d like my btob customers to be able to view time logged by agents. Per ticket and on a overview of the whole project.
On their own ticket and also and others tickets.
thanks
Only way I can see is with a app. Freshdesk do not have that much of automation.
It can act when you add a time but I couldn’t find any placeholder with the time.
If you can find a placeholder you could add that time into a custom field on the ticket that the customer can see.
Userlevel 6
+11
Hi.
I understand. You could also go for the solution proposed by Daniel: Developing your own app in order to achieve that. Currently, there is no much option to achieve in standard your requirement.
You may still submit this as a feature request here:
Freshworks Ideas | Freshworks Community
Regards,
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