How to change the conversation first chat message ?

  • 25 April 2021
  • 3 replies

We integrated fresh desk into our iOS app, when the conversations screen opens, this question appears at the beginning from the agent: 

Hello there! Need help? Reach out to us right here, and we’ll get back to you as soon as we can!


How can I change this message ? is it from the SDK or from the admin panel ?


Best answer by Keer 30 April 2021, 10:31

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3 replies

Userlevel 5
Badge +12

Hello @khaled89, can you share a screenshot of the page you are referring to so that we’d be able to assist you better here? You can also mail to if you are facing this issue in Freshdesk and to if you are seeing this message in Freshchat. 


Our product specialists would suggest steps on how you can fix this.  



They’re referring to this: 


you can customize the message by navigating to Admin>> Topics>> Welcome message