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We integrated fresh desk into our iOS app, when the conversations screen opens, this question appears at the beginning from the agent: 
 

Hello there! Need help? Reach out to us right here, and we’ll get back to you as soon as we can!

 

How can I change this message ? is it from the SDK or from the admin panel ?

Hello @khaled89, can you share a screenshot of the page you are referring to so that we’d be able to assist you better here? You can also mail to support@freshdesk.com if you are facing this issue in Freshdesk and to support@freshchat.com if you are seeing this message in Freshchat. 

 

Our product specialists would suggest steps on how you can fix this.  

  

They’re referring to this: 

 

you can customize the message by navigating to Admin>> Topics>> Welcome message 

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