Hi, I’m trying to figure out how to set default dependent fields based on the ticket’s Group. For example, if a ticket is created in the Group “Refunds,” then the dependent fields would be set as:Orders Refund (blank) Automatically, so the Agent only has to select the last/third option. That way it saves a few clicks. Everyone shares the same ticket field since the Groups have some overlaps in the issues they handle.

Question

How to set default dependent field based on Group?

6 months ago
10 October 2023
1 reply
29 views

+3

spencerporch
Contributor
8 replies

Hi, I’m trying to figure out how to set default dependent fields based on the ticket’s Group. For example, if a ticket is created in the Group “Refunds,” then the dependent fields would be set as:

Orders
- Refund
  - (blank)

Automatically, so the Agent only has to select the last/third option. That way it saves a few clicks. Everyone shares the same ticket field since the Groups have some overlaps in the issues they handle.