Hi.

Can you elaborate on your email setup?

Please be advised that Images on the tickets are hosted externally. They need to be enabled on your Outlook client in order to be shown.

If that was already considered, checked and properly setup/adjusted, I’d suggest to submit a support case.

Regards,

Hi,

Greetings from Freshworks community!

Please take note that in order for images to be displayed on the ticket details page, they must be hosted publicly. If you are experiencing this issue with all of your tickets, please feel free to DM with more details so that we can conduct further analysis and provide a solution.

Hope this helps. Have a great day!

Hi! 

Where do I find the 'hosted publicly’ option, disabling the trust center / image not dowloading option makes no difference.

Hi.

That should actually do it.

Please note that Outlook client needs to be restarted after those changes.

On the proper email, you might also see a upper banner in yellow stating it and on which you can click and download external images.

Again: Do you have any particular setup for your email? Maybe a security solution with a URL-rewrite capability in the middle.

Regards,