Skip to main content
Visit Freshworks.com Visit Freshworks

Our Account Administrator is retiring, and we need to reassign this role to another user. What’s the best way to do this?

 

Thanks,

Sue

Hi @Sue C. Greetings from Freshworks Community!

I understand that you would like to re-assign Account Administrator role to a different user.

1. The current Account Administrator can update the role of other user to Account Administrator from Admin > Agents > Click on the specific agent > Edit > Role > Account Administrator.

2. If the Account Administrator had already left the Organisation, you can write an email to support@freshdesk.com and we will take it up from there.

Hope this helps.

Cheers
Sneha.

Thank you,

The changes have been made.

Reply


Terms of Use