Question

On the customer portal how to change what URL the default ticket tab opens up

  • 20 March 2024
  • 1 reply
  • 17 views

Badge +1

Right now, the “tickets” navigation tab opens up the all ticket view. I want it to open up directly to a filtered url of the tickets. Is this possible?

 

https://domain.freshdesk.com/support/tickets?wf_order=created_at&wf_order_type=desc&wf_filter=open_or_pending

 

I added this to the header but when I click it, the top navigation doesn’t show that tab as active

 

              <li class="nav-item {% if tab.tab_type == portal.current_tab %}active{% endif %}">
                <a href="https://domain.freshdesk.com/support/tickets?wf_order=created_at&wf_order_type=desc&wf_filter=open_or_pending" class="nav-link">
                  <span class="d-md-none icon-{{tab.tab_type}}"></span>View Tickets
                </a>
              </li>


1 reply

Userlevel 6
Badge +11

Hi.

I suggest to submit this to support.

The backend / UI team will be pleased to help you achieve this (if possible).

 

Regards,

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