On Ticket create workflow/automation can we send agent details
Scenario : System A creating ticket in FreshDesk through API, We have On Creation automation in this we have to send back Agent details ID and Name through webhook in automation.
Is this possible ?
Greetings
I understand that you would like to send the agent details through a webhook, which can be achieved through automations. You can utilize the placeholders and initiate a webhook as demonstrated below.
Here are a few articles that might help you fetch your API key and use placeholders.
https://support.freshdesk.com/support/solutions/articles/215517
https://support.freshdesk.com/support/solutions/articles/52630
I hope this helps. Feel free to drop a message here or email us at support@freshdesk.com for further queries.
Thank you.
Sujitha Dhanaseelan.
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