Hello,
I’m currently trying to use the Jira integration feature on freshdesk, however when clicking on the “verify your Jira account” its giving me the following error:
Map atleast one status
Does anyone know why this could be occurring? I’ve seen screenshots online where it gives users the opportunity to map statuses however I'm not receiving that on the UI….
Can someone please help?
Thank you!
Hi
I understand that we are encountering an error while integrating Freshdesk with Jira. Ideally, we should be provided with a page to map the status synchronization between Jira and Freshdesk. However, it is possible that this page may not be accessible and the error message "map at least one status" may be displayed. This error occurs when the user's API key does not have admin permission in either Freshdesk or Jira. Would you kindly verify if the user has sufficient credentials?
Thank you,
Sujitha.
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