You haven’t thought of building a integration between the systems ? 

It won’t be approved, so I need to treat this topics manually...

Okay, just sum up the time you do and present the the cost and advancement you get with a integration. 

You get the tickets in a CSV file ? 

//Daniel 

Yes, I export them from Salesforce (I know there is an API but I won’t be approved) and from now I handle this tasks with another tool. 

This is not so a matter of time, but I’d like to rationalize our tools : it would be great to deal with these tasks with freshdesk.

Have you looked at https://www.freshworks.com/apps/freshdesk/import_to_freshdesk/  ? 

I haven’t tested it my self. 

Yes, I’ve tested and its works, but you need to pay for each import. So is made for oneshot migration. Many thanks for your time !

oh I missed that, I see it now. 

Then maybe a powershell script that loops the CSV file and use the WEB API  to create the tickets. 

Ok, I look at it.

I tend to use chatGPT or Bard to create the base script as “they” have both info regarding Powershell and Freshdesk API :) 

I could make it with Zapier !

Each time I add a row in my googlesheet, it creates a ticket in Freshdesk.

Thanks for the suggestion! 

I just checked it out, looks promising for automating imports without recurring migration costs. I’ll give it a try and report back if it works smoothly with my external source. Appreciate the tip!

You can set up a recurring ticket import using the Freshdesk API or automated workflows with tools like Zapier or Integromat (Make). This way, you can pull in tickets from your external source without manual uploads or extra charges like with the migration tool. Just ensure your source system can trigger API calls or export data on a schedule

Regular tickets import refers to the routine process of bringing support or service tickets into a centralized system from external sources like emails, web forms, or third-party platforms. This ensures that customer issues or requests are systematically recorded, tracked, and resolved within a helpdesk or CRM software. By automating regular ticket imports, businesses can streamline their customer support operations, maintain consistent service levels, and avoid missing important queries. It plays a crucial role in improving response times, ensuring accountability, and enhancing the overall customer experience.

You can use the Freshdesk API to import tickets regularly without paying each time. Just automate the process with a script or integration from your source system.

Very good if you did it I appreciate your working.