+1
Hi,
I’m looking for a way to import some tickets regularly without paying at each time (like with desk migration tool).
I already use freshdesk for customer support, but theses tickets come from another source and I’d like to use freshdesk as well.
Thanks !
+13
Hi,
I’m looking for a way to import some tickets regularly without paying at each time (like with desk migration tool).
I already use freshdesk for customer support, but theses tickets come from another source and I’d like to use freshdesk as well.
Thanks !
You haven’t thought of building a integration between the systems ?
+1
It won’t be approved, so I need to treat this topics manually...
+13
It won’t be approved, so I need to treat this topics manually...
Okay, just sum up the time you do and present the the cost and advancement you get with a integration.
You get the tickets in a CSV file ?
//Daniel
+1
Yes, I export them from Salesforce (I know there is an API but I won’t be approved) and from now I handle this tasks with another tool.
This is not so a matter of time, but I’d like to rationalize our tools : it would be great to deal with these tasks with freshdesk.
+13
Have you looked at https://www.freshworks.com/apps/freshdesk/import_to_freshdesk/ ?
I haven’t tested it my self.
+1
Yes, I’ve tested and its works, but you need to pay for each import. So is made for oneshot migration. Many thanks for your time !
+13
Yes, I’ve tested and its works, but you need to pay for each import. So is made for oneshot migration. Many thanks for your time !
oh I missed that, I see it now.
Then maybe a powershell script that loops the CSV file and use the WEB API to create the tickets.
+1
Ok, I look at it.
+13
Ok, I look at it.
I tend to use chatGPT or Bard to create the base script as “they” have both info regarding Powershell and Freshdesk API :)
+1
I could make it with Zapier !
Each time I add a row in my googlesheet, it creates a ticket in Freshdesk.
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