Is there a way to remove the AWS attachment links from ticket email notifications altogether on Freshdesk? There doesn’t appear to be an attachments-related placeholder variable to remove from the template editer.
Userlevel 3
+5
- Community Manager
- 51 replies
-
26 January 2024
Hello
Greetings from Freshworks Community:)
I understand that you want to remove the AWS link automatically from your email notification template. Regrettably, this feature is not currently available.
However, could you kindly send us a direct message with some examples of why this is necessary so that we may consider a workaround for your request?
Alternatively, you can reach out to support@freshdesk.com for any queries/concerns.
Happy Freshdesking:)
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