Hi,
we use freshservice for regular tickets but also longer running “small project”-tickets.
Therefore we have a lot of tickets open for singular persons or departments.
Often we have to search only for open tickets and get too many results because the closed tickets shown too.
The Sorting by relevance doesn’t work for us, almost never is the searched ticket on page one.
The search refining via menu aftwards ist to slow and clumsy.
Isn’t there any way to search directly with commands to get a result only with open tickets? For Example: “XYZ state:open”
Or is there any way to change a setting, so that in every search the State-Filter is generally set to “open” and can be changed only when needed?
Best regards,
Ingo