Hi.
Freshworks user (not admin).
Is there a way that the search bar can handle substrings?
Example - I have a ticket which lists the PC name WSTECBASE-01
(not a real PC name - just a mangled example)
If I search for WSTECBASE-01, then my ticket shows up.
If I search for TECBASE, then nothing shows up.
Is there some voodoo I can work to make the search function work more effectively?
Hi.
That’s an Enhancement Request, which I think already exists here:
Freshworks Ideas | Freshworks Community
If it does not, you could create it, and ensure to share the link to the Idea in order we could vote for it.
Regards,
Thanks - hopefully I’ve done this correctly! :)
Thanks for sharing.
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