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Hi

 

At Present i have a IT Helpdesk where if user emails IT it goes to one helpdesk queue

 

 

We are team of 3 and we manage multiple schools.

 

How can i have so if a email comes from a specific domain it assigns a tag or something so its from one school and of another domain then another school?

 

We at times need to do report on tickets based on school. Ideally i still want helpdesk tickets in one queue but if i can have something that can distinguish that the customer is from specific school (based on domain name in email) that be great

 

Thanks

 

If you are using Freshdesk you can run an automation rule to assign a tag or set a field(default or even custom field) with a value you prefer

You can also pull reports based on these tags

Would that show on the home page? where we see list of tickets?

Yes, the tags would be shown here and you can also filter the tickets by tag 

Thanks, how can i change layout? i have addde tags in but no luck still doesn't show

 

 

Hi

I just realised we have fresh service not fresh desk hence not visible for us

Any other ideas?

 

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