We could really use the ability to clone a ticket without creating a parent/child or tracker relationship. Most ticket solutions have this ability which allows you to carryover all of the information in the ticket to another ticket and then edit the portions you need to. I don't understand why this isn't available or am I just missing it? Again, I DO NOT want parent/child.
Closed for Voting
Ability to Clone tickets without creating a relationship
Still really hoping for the ability to clone an existing ticket without the need for a relationship between the tickets. Major competitors have this included in out-of-the-box solutions, so it's strange to me that this hasn't been implemented or even on the roadmap for implementation.
We need the ability to do this asap. We are looking at other vendors because Freshdesk does not have this ability like other ticketing apps.
We also desperately need this feature! We generate Return Authorizations for Hardware and each item needs to have its own ticket for tracking purposes and the ability to clone a ticket would be a huge time saver.
Hello everyone,
Apologies for the delay in getting back.
I understand how useful the feature of cloning tickets is. This is indeed an existing Feature request at our end and we'll ensure to keep you posted once there are further updates regarding this.
Cheers!
Can this be re-opened?
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