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Ability to store responses as drafts that other agents can see

Related products:Freshdesk
  • April 24, 2019
  • 1 reply
  • 9 views
G
Apprentice

We often collaborate on tickets, and it would be good to be able to draft a response to a ticket which we can then ask other agents to check over before sending.

1 reply

N
Community Debut

Hello Gemma,


Apologies for the delay in getting back. You could have the agents draft a response and have it added as a Private note in a ticket that would only be visible to agents and can be used for reference.


Cheers!

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