Add an action button in the Freshservice ticket interface to interact directly with integrated third-party applications (e.g., MDM solutions). This feature will improve efficiency by enabling technicians to execute specific actions without leaving the ticket interface.
Technicians handling tickets in Freshservice will have access to context-specific action buttons linked to integrated third-party apps. For example, if Freshservice is integrated with a Mobile Device Management (MDM) system, a "Lock Device" button could appear in the ticket interface, allowing the technician to lock a device directly from the ticket.
