I have a situation where I really would like the possibility to manage the CC requesters or email addresses from the ticket page within Freshservice as Agent. Currently from what I can tell is that the only way adding a CC email/ requester to a ticket is to make a reply from the ticket and add the CC email addresses I want to add.
But I have a lot of times where someone wants to update a ticket, they are not CC user or requester and they are unable to send an email to update an existing ticket. Because of the rules Freshservice has to be only able to update a ticket when you got the [#INC-1234] number and be either requester or CC user.
I think to update this within the portal should not be hard, a similar field already exists on the End User portal to modify this, please bring this to the agent portal as well!
Thanks.
