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Add Notes to Bulk Updates

Related products:Freshdesk
  • August 6, 2020
  • 1 reply
  • 60 views
M
Contributor
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You can add (and send) automatic replies to all contacts in a bulk update, but you can't add a private note to the bulk-updated-tickets.


But it would be so easy... just un-tick the check box for "send from..."

1 reply

N
Community Debut

Hi Markus,


You can use Scenario automations to add bulk private notes. Here's how :




Now you should have an existing scenario created with the note that you'd like to add. In the screenshot below, notice how the option to add the note as a private one is checked. 



You can go ahead and select the scenario that you have now created from the ticket list view page to update the tickets.


Hope this helps.



Cheers!


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