Presently when creating a ticket, automations add required email addresses in the CC field.
During the course of working tickets and corresponding with the customer, the email addresses that are required as CC for open ticket notification email messages are deleted.
At close of the ticket, the email addresses are required for the closed ticket email notification. The only type of automation rule that can achieve this are “Ticket Updates” rules. Unfortunately the action “Add a CC” is missing from the available Actions list.
This a request to remedy and correct this.
