We do really need this feature in our several of automations.
At this moment moment we can create a time trigger which triggers based on “Hours since xxx” as illustrated below.
We would love to be able to set the time trigger based on a date field.
Example:
We send an item, file or similar on a specific date and need a kind of respons within 14 days/336 hours after this date we have set in the ticket fields.
If the customer expire this date, an action should occur.
At this moment the closet we come into this scenario in the time triggers, is when we choose “Hours since assigned (based on agents actions).
Though this way has several cons and therefore we would love to the feature above.
