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New Idea

Be able to configure domain to use with ReCaptcha for Freshdesk Widget

Related products:Freshdesk
  • January 8, 2024
  • 0 replies
  • 13 views

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Hello, 

I’ve recently asked about this possibility in the community: 

And through the support team, Ticket ID: 15174013

 

I’d like to submit this as an idea to improve users’ privacy.

Right now when you configure Freshdesk widget to use ReCaptcha, it only works using www.google.com domain however according to the ReCaptcha documentation you could also use another domain https://recaptcha.net to load ReCaptcha, which provides the same functionality while reducing the cookies that may be set by the www.google.com domain. You can find more information here: https://developers.google.com/recaptcha/docs/faq#does-recaptcha-use-cookies

I’m aware that this would require to make changes on how the Freshdesk widget can be configured however this is a great add-on for all users’ privacy.

 

Thanks for your time.