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Chat GPT + Freshchat Integration

Related products:Freshchat
  • March 18, 2023
  • 9 replies
  • 1860 views
K
Contributor
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We primarily use Freshchat as a chatbot and it’s ability to sync our solutions from Freshdesk into the FAQ database for Freshchat.  We find that it’s very tedious to create multiple utterances for each FAQ solutions to better improve the accuracy of the Chatbot. But also we find the “small talk” and human AI is not very good. 

With the launch of Chat GPT many company’s are starting to integrate Chat GPT into there products, specifically chatbot platforms. 

Intercom already has a beta for Chat GPT integration for Chatbot. Does Freshworks have plans to integrate Chat GPT into it’s platform? If so what is the timeline, and what would those features look like?

9 replies

jarvis-at-highlevel
Community Debut

Love this idea. Would love to at least know of other companies who are done this.

    Jebas
    Contributor
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    • Jebas
    • Contributor
    • March 28, 2023

    Hey @Kelly Soto ,

    Greetings from Freshworks Community!

    I absolutely agree with you. And It’s already in works. You can expect an update very soon from our team.
     

    Cheers,
    Jebas D.

      jstolberg
      Community Debut
      • jstolberg
      • Community Debut
      • April 19, 2023

      Any update here? This is evolving exponentially every 48 hours. It’s been almost a month with no update? 

        Daniel Söderlund
        Top Contributor ⭐
        Forum|alt.badge.img+14

        Any update here? This is evolving exponentially every 48 hours. It’s been almost a month with no update? 

        Get ready for the next generation of Freddy AI with GPT on Freshchat. | Freshworks Community

        Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
        Daniel Söderlund
        Top Contributor ⭐
        Forum|alt.badge.img+14

        Any update here? This is evolving exponentially every 48 hours. It’s been almost a month with no update? 

        Then you have this Integrating ChatGPT to FreshDesk (freshworks.com)

        Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
          turewib
          Community Debut
          • turewib
          • Community Debut
          • May 12, 2023

          Hey @Kelly Soto ,

          Greetings from Freshworks Community!

          I absolutely agree with you. And It’s already in works. You can expect an update very soon from our team.
           

          Cheers,
          Jebas D.

          So how soon? This response was made a month ago….

          nbchinh
          Community Debut
          • nbchinh
          • Community Debut
          • June 23, 2023

          Hey @Kelly Soto ,

          Greetings from Freshworks Community!

          I absolutely agree with you. And It’s already in works. You can expect an update very soon from our team.
           

          Cheers,
          Jebas D.

          @Jebas  Thank you for your time and attention. I look forward to hearing from you soon.

          skut26
          Community Debut
          • skut26
          • Community Debut
          • August 23, 2023

          We primarily use Freshchat as a chatbot and it’s ability to sync our solutions from Freshdesk into the FAQ database for Freshchat.  We find that it’s very tedious to create multiple utterances for each FAQ solutions to better improve the accuracy of the Chatbot. But also we find the “small talk” and human AI is not very good. 

          With the launch of Chat GPT many company’s are starting to integrate Chat GPT into there products, specifically chatbot platforms. 

          Intercom already has a beta for Chat GPT integration for Chatbot. Does Freshworks have plans to integrate Chat GPT into it’s platform? If so what is the timeline, and what would those features look like?

           Hi,
          We now have Freddy AI which will help you with your utterance creation. Adding a screenshot for your reference
           

          Once you integreate your Freshdesk and Freshchat (From Freshchat Admin) You will have an option to import FAQs from Freshdesk
           

           

          Sathish Kuttan
          namth
          Community Debut
          • namth
          • Community Debut
          • September 18, 2023

          We primarily use Freshchat as a chatbot and it’s ability to sync our solutions from Freshdesk into the FAQ database for Freshchat.  We find that it’s very tedious to create multiple utterances for each FAQ solutions to better improve the accuracy of the Chatbot. But also we find the “small talk” and human AI is not very good. 

          With the launch of Chat GPT many company’s are starting to integrate Chat GPT into there products, specifically chatbot platforms. 

          Intercom already has a beta for Chat GPT integration for Chatbot. Does Freshworks have plans to integrate Chat GPT into it’s platform? If so what is the timeline, and what would those features look like?

           Hi,
          We now have Freddy AI which will help you with your utterance creation. Adding a screenshot for your reference
           

          Once you integreate your Freshdesk and Freshchat (From Freshchat Admin) You will have an option to import FAQs from Freshdesk
           

           

          I tried using Freddy AI to assist in generating additional suggested questions, but I noticed that it can only suggest about 35 questions. Beyond those 35 questions, I would receive the response, "Unable to fetch more suggestions. Please try refreshing the suggestions."

          This led us to manually add some new questions, without any further suggestions. Consequently, the accuracy in identification is not as high as when integrated with ChatGPT.

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