It is common place for us to put XML in our tickets to assist our customers - right now, the XML comes out as a text blob - we do our best to format it, but it takes extra time. We really need an editor like the one found here on the Freshworks Community.
There’s no doubt that this is much easier to read
<?xml version="1.0" encoding="UTF-8"?>
<note>
<to>Tove</to>
<from>Jani</from>
<heading>Reminder</heading>
<body>Don't forget me this weekend!</body>
</note>than this is
<?xml version="1.0" encoding="UTF-8"?>
<note>
<to>Tove</to>
<from>Jani</from>
<heading>Reminder</heading>
<body>Don't forget me this weekend!</body>
</note>
