When creating a new email, and sending to more than onerecipient, we have to add the email addresses manually each time. Is there a way to create a distribution list or group email for groups of email addresses that we email out to regularly?
Closed
Creating distribution lists for new tickets or emails
+7Hi Nicky,
Thanks for reaching out.
You can use the 'Proactive outreach' feature (Admin → Proactive outreach → Email outreach) to notify a group of customers via email. You'll have to upload emails via a CSV file though.
If this isn’t helpful, please tell us more about the situations in which you reach out to multiple recipients so that we can help you better.
I would also value the ability to create distribution lists in FreshDesk. There are frequent occasions where I need to contact the same group of people in my organization. Please add this functionality.
Hello Nicky and Lori,
Sorry for the delayed response. As Karthik said, Email outreach would be useful to reach out to multiple customers or a specific set of customers as explained here. https://support.freshdesk.com/support/solutions/articles/240175-setting-up-an-email-outreach-proactive-support-
That being said, we'd love to explore the option of bringing out distribution lists as well in our product. We'll ensure to keep you posted when we get further updates.
Cheers!
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