Is it possible to create a custom priority and custom time line for requests in Help desk.
I need to create a custom time line of 2 weeks for specific topic related tickets. how to do it.
Closed for Voting
Creating priority
Hello Prasanth,
Sorry for the delay in reverting .
Currently it is not feasible to create custom priorities because it is linked with SLA. But we'd love to explore the possibilities of bringing this out.
You can always filter out specific tickets from the Ticket list view page for a particular date-range and property and take an export of them or save that view.
Please write to support@freshdesk.com for any other queries and one of our support heroes will help you get it sorted!
Cheers!
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