Hello dear FreshDesk team,
Something I really need on hourly basis is to be able to edit the ticket fields from the table view
Without opening the ticket
As for now , I can edit the default fields , but not the customed.
Can you assist please ?
Thank you !
Avital
I agree, being able to change the "type" field in the table view would come in handy. That way we don't need to open tickets one at a time.
Hello Avital and Yaisa,
The ability to edit the type field or custom fields from the table view is a feature request at our end that our product team is working on. We'll get back to you with an update as soon as this is rolled out.
Cheers!
Hi friends!
It’s been six years since the last reply here. Is the product team still working on this feature request?
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