Skip to main content
New Idea

HTML editor update for Email Notifications and KB Articles - PLEASE! it is absolutely horrible!

Related products:Freshservice
  • July 3, 2024
  • 0 replies
  • 23 views

Forum|alt.badge.img+5

Tons of complaints on multiple community topics related to the editor, but all of them are closed from voting.  Some of them have 60-70 comments about this.

The editor is absolutely horrible for editing system email notifications, Knowlege Base articles, and using the Content Field type on a service or ticket.  All kinds of alignment issues, extra lines being inserted when not present in the editor.

Why are the editor topic submissions being closed for voting or comments and nothing is being done about this?