When an email is marked as high importance in Outlook that should carry over to Freshdesk and mark the ticket as urgent.
New Idea
Mark high important emails as urgent
+1
Yes!! Really looking for a feature like this. At the moment a workaround is by letting the customer add “Urgent” in front of the subject line and making the automator to work with it. But this is not looking professional. Why is a simple thing like this nog intergrated yet?
I was literally typing a feature request for this. Please push this one through :)
+3Commenting to try and bring attention to this (also upvoted). This is a necessary update that has been requested over two years ago at this point.
If Agents have no access to the inbox, working solely out of Fresh Service as intended, they have no other way to know if the email was sent with high priority through no fault of their own.
Please implement this 😀
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