We could really use sub folders to sort our solutions better as it is impossible to navigate through the solutions when all of the content is just a long list. Is it possible to create sub folders or are there any plans on creating this option?
Category => Folder =>
Sub Folder 1 =>
Sub Folder 1.1
Sub Folder 1.2
Sub Folder 2 =>
Sub Folder 2.1
Sub Folder 2.2
I actually enjoy the simplicity of only having 2 levels (categories and folders). At first I had similar concerns, but I like the simplicity. It encourages minimizing the complexity.
Agreed. With a lot of articles to write and sort into categories, it either quickly fills the main pages with different choices, or creates a massive list of articles within a folder that isn't easy to navigate for someone using the knowledgebase.
+1I agree. I would like the option to be able to add more levels when I need it. I hope the possibility to do this is available soon.
+3Great news to everyone who wants this. On 3/9/2022, the Freshworks CX Newsletter included the following:
Flexible hierarchy in Freshdesk Knowledge-base
Scale your knowledge base architecture by creating additional folder levels and organizing your content in a way that works for your audience. With Flexible hierarchy, you can organize articles up to 5 levels and structure them for smoother navigation and better accessibility.
Yay! Now let’s get some Additional Fields for articles ;)
+1That would be great news. For some reason, I cannot find that newsletter. Do you have a link to it you could share?
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