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New version is missing scroll bar

Related products:Freshdesk
  • Dec 11, 2025 6:20 PM UTC
  • 10 replies
  • 481 views

Forum|alt.badge.img+1

The new version that just launched is missing a scroll bar and it is causing issues. Could you please add the scroll bar back?

 

 

10 replies

Forum|alt.badge.img+8
  • Top Contributor ⭐
  • Dec 12, 2025 12:57 PM UTC

I’d consider removing this screenshot as there are email addresses on show, which could be classed as a GDPR breach.


MitchNC
Community Debut
  • Community Debut
  • Dec 12, 2025 2:43 PM UTC

How could this have been missed by the developers???????? 

Hopefully it will be fixed quickly.


ariff
Community Debut
  • Community Debut
  • Dec 14, 2025 11:05 PM UTC

I wonder when this issues will resolve?


  • Community Debut
  • Dec 15, 2025 1:05 PM UTC

We have also encountered this and reverted to the previous UI. 


  • Community Debut
  • Dec 15, 2025 6:18 PM UTC

please return the scrollbar. basic requirement.


Melissa H
Apprentice
Forum|alt.badge.img
  • Apprentice
  • Dec 15, 2025 7:11 PM UTC

I was just informed that a support ticket will need to be submitted in order for them to look at it.  I’m trying to get the organization that I work for to do so but if anyone else is able to, please do!!!  


Kamakshi
Forum|alt.badge.img+11
  • Former Community Manager
  • Dec 15, 2025 7:56 PM UTC

Hello folks!

I’ve reached out to Product regarding this. I’ll get back to you all as soon as I have more information.
Sorry for the inconvenience ! Please keep sharing your feedback.


Yusuf Ahmed
Community Debut
Forum|alt.badge.img+8
  • Community Debut
  • Dec 15, 2025 8:19 PM UTC

Hi Folks,
 

Thank you for reporting this issue. Our backend team has been notified and is actively working on it. We will update this thread once the issue is resolved. We apologize for the inconvenience caused. 


Melissa H
Apprentice
Forum|alt.badge.img
  • Apprentice
  • Dec 17, 2025 5:08 PM UTC

Looks like the scroll bar is back!!!

 


Kamakshi
Forum|alt.badge.img+11
  • Former Community Manager
  • Dec 17, 2025 6:11 PM UTC

This has been fixed !!! Thank you for your patience as this was getting fixed. Please keep the feedback coming.