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New version is missing scroll bar

Related products:Freshdesk
  • December 11, 2025
  • 10 replies
  • 344 views

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The new version that just launched is missing a scroll bar and it is causing issues. Could you please add the scroll bar back?

 

 

10 replies

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  • Top Contributor ⭐
  • December 12, 2025

I’d consider removing this screenshot as there are email addresses on show, which could be classed as a GDPR breach.


MitchNC
Community Debut
  • Community Debut
  • December 12, 2025

How could this have been missed by the developers???????? 

Hopefully it will be fixed quickly.


ariff
Community Debut
  • Community Debut
  • December 14, 2025

I wonder when this issues will resolve?


  • Community Debut
  • December 15, 2025

We have also encountered this and reverted to the previous UI. 


  • Community Debut
  • December 15, 2025

please return the scrollbar. basic requirement.


Melissa H
Apprentice
Forum|alt.badge.img
  • Apprentice
  • December 15, 2025

I was just informed that a support ticket will need to be submitted in order for them to look at it.  I’m trying to get the organization that I work for to do so but if anyone else is able to, please do!!!  


Kamakshi V
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • December 15, 2025

Hello folks!

I’ve reached out to Product regarding this. I’ll get back to you all as soon as I have more information.
Sorry for the inconvenience ! Please keep sharing your feedback.


Yusuf Ahmed
Community Manager
Forum|alt.badge.img+8
  • Community Manager
  • December 15, 2025

Hi Folks,
 

Thank you for reporting this issue. Our backend team has been notified and is actively working on it. We will update this thread once the issue is resolved. We apologize for the inconvenience caused. 


Melissa H
Apprentice
Forum|alt.badge.img
  • Apprentice
  • December 17, 2025

Looks like the scroll bar is back!!!

 


Kamakshi V
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • December 17, 2025

This has been fixed !!! Thank you for your patience as this was getting fixed. Please keep the feedback coming.