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Future Consideration

Open PDF Attachments in Browser tab (not download)

Related products:Freshdesk
  • Oct 4, 2022 3:48 AM UTC
  • 13 replies
  • 539 views
Apprentice
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Please implement the ability to open PDF attachments in a new browser tab instead of downloading them. This is a pretty big inconvenience to have it download instead opening it in a tab. Further, this presents accessibility issues as the method for opening such attachments should be under the user’s control, based on their selected browser settings. I am quite surprised that opening PDFs in the browser is not supported by Freshdesk! Is this on the roadmap?

    13 replies

    julia.a
    Top Contributor ⭐
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    • julia.aTop Contributor ⭐
    • Top Contributor ⭐
    • Mar 30, 2023 7:50 AM UTC

    Commenting to push this up.

    This issue been raised as a question here before:

     

    Julia A.
      Michelle C
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      • Michelle C
      • Community Debut
      • Jun 2, 2023 6:02 PM UTC

      Still interested in this.  Very frustrating.

        Contributor
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        • lyates
        • Contributor
        • Aug 7, 2023 4:33 PM UTC

        I need this feature in Freshservice. 

          mczaper
          Contributor
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          • mczaper
          • Contributor
          • Sep 6, 2023 9:07 AM UTC

          Hi guys, we need this asap.  Especially for PDF docs in Freshservice

            Community Debut
            • planeclaim
            • Community Debut
            • Nov 20, 2023 5:26 PM UTC

            Also really interested in this!

            mdgogolen
            Community Debut
            • mdgogolen
            • Community Debut
            • Jun 6, 2024 1:15 PM UTC

            Need this badly, might be a dealbreaker.

              FelipeLeal
              Community Debut
              • FelipeLeal
              • Community Debut
              • Jul 10, 2024 11:35 PM UTC

              Yes Please!!!

                FelipeLeal
                Community Debut
                • FelipeLeal
                • Community Debut
                • Jul 10, 2024 11:36 PM UTC

                It’s so frustrating when you’re dealing with a big workload, and have to be jumping back and forth tickets… that every time you wanna see the attachment again and click it, you get a new copy of the document downloaded (1), (2), (3), etc. 

                  Skilled Expert
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                  • sbj
                  • Jul 12, 2024 10:55 AM UTC

                  Come one, its 1 year ago someone requested this…. Fresh is sleeping

                    miarriaga2000
                    Community Debut
                    • miarriaga2000
                    • Community Debut
                    • Sep 11, 2024 12:15 AM UTC

                    We really need this in my organization, we recently implemented  Freshservice and this has been among the top feedback requests in my organization. Consider this an upvote for this enhancement!

                    Michelle Colin
                      julia.a
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                      • julia.aTop Contributor ⭐
                      • Top Contributor ⭐
                      • Dec 12, 2024 4:35 PM UTC

                      ​@alyssia.correa Hej Alyssia, this has first been raised 8 years ago and this Idea here is among the Top 10 most voted on and it’s requested for both Freshdesk and Freshservice.
                      Any update if this will be considered for your roadmap soon?

                      Julia A.
                        Apprentice
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                        • gregmatic
                        • Apprentice
                        • Dec 12, 2024 5:28 PM UTC

                        I was so excited when I saw something new in here.  I was hoping it was that they had added the feature.  I’d really like to see this happen. 

                          DerpinoLastnamed
                          Community Debut

                          I was so excited when I saw something new in here.  I was hoping it was that they had added the feature.  I’d really like to see this happen. 

                          a year latter from your reply, still nothing hahaha 

                          its one of the top 10 ideas, makes totally sense, is just a little bit of code, the pdf will be handled by the browser, but yet noup… 

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