Closed

Restricting the re-open of a closed ticket.

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2 years ago
Apr 20, 2024 9:40 AM UTC
0 replies
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khassan
Apprentice

I have a suggestion that there should be a feature for disabling the option for reopening of a closed ticket.

feature should allow admins only or some agents having specific role to re-open a closed ticket, not all agents should be able to do that.